Return Policy Conditions:
Upon receiving the goods, you must inspect them. In the event of any defects or issues, the company reserves the right to consider accepting returns according to the specified conditions. The company's decision is final. You have the right to cancel the purchase by informing the company through www.nnp2u.com within 7 days from the date of receiving the goods or services, and return the goods with relevant documents and proof of purchase in complete condition, under the following conditions:
• The goods must not be damaged or destroyed due to your actions.
• The goods must be accompanied by a receipt/payment confirmation or email and sales slip / tax invoice from the private carrier in a plastic envelope on the parcel box (if sent by a private carrier).
• The goods must not have been used, the product label or price tag must not be removed, and must be in complete packaging with warranty, manual, and accessories.
• The goods must comply with the manufacturer's specified conditions.
• Goods received under promotional conditions such as gifts, exchange products, or buy-one-get-one items must be returned along with the main products.
• Expenses incurred for returning the goods, gift wrapping, special packaging, installation fees, and other service charges are non-refundable.
Note: www.nnp2u.com reserves the right to not accept returns for the following types of products:
- Products with limited time for usage.
- Products that are not compatible with the customer's personal preferences.
**For product exchanges or claims, customers must report issues within 14 days after receiving the goods or services. If the product is available for immediate delivery, it will be processed within 7-14 days. If not, there may be options for exchanging for a new model or cancelling the purchase.
"Products come with warranties from manufacturers and leading importers in the country to enhance buyers' confidence in receiving quality products and excellent post-sale service directly from our service centers. For product claims and further inquiries, please contact our post-sale service centers."
Channels for Product Returns and Exchanges:
When customers encounter issues with products, they should contact NANAPAN Industrial Supplies Co., Ltd. at phone number 035 323 900 ext. 133 or via Line ID: @NNP2U. Once the return or exchange request is confirmed by the company, customers can send the products back to the company.
Refund Policy for Products and Services:
The company reserves the right to consider refunds for products and services, without offering cash refunds in any circumstances. Refunds will be processed as follows:
-Refunds will be issued in the form of vouchers to be used instead of cash for purchasing products and services at www.nnp2u.com within 7-15 days after the company confirms receipt of the return.
- Refunds will be transferred to the customer's bank account within 7-15 days after the company confirms receipt of the return.
- Refunds will be credited back to the customer's credit card within 15 days after the company confirms receipt of the return, and it will reflect in the next billing cycle of the credit card.
In cases where a deposit is made for a product, but the factory cannot provide the product as requested, the buyer has the right to request a refund of the deposit.
Approval of the refund is subject to the conditions of the purchase agreement. The factory will reconsider approval, and once approved, the company will refund the deposit or the difference within 24 hours.