Privacy Policy

Please read this privacy policy together with the terms and conditions before registering as a member to access the website's services. For your maximum benefit, in these terms and conditions, "Company" refers to NANAPAN Industrial Supplies Co., Ltd. The company is aware of the importance of protecting personal data. Therefore, the company will only collect the necessary data as specified in this privacy policy and will only collect data related to business transactions between you and the company. The company thanks you for trusting us, and we will handle your personal data with caution and reasonably to provide the best customer experience and service.

In this privacy policy, "Personal Data" means "any information related to an individual that enables the identification of that individual." This policy explains how the company collects, uses, and discloses personal data (in some cases). This policy will describe the steps taken with personal data, and finally, it will explain the options you have regarding the disclosure of your own personal data. By visiting this website, both directly and indirectly, you are deemed to accept the company's policy immediately. Therefore, the company will only use some of your relevant data specified in accordance with the privacy policy set by the company.

The company will retain your personal data for a period of time as required by law or for the purpose of data retention. You can visit and browse the company's website without providing any personal data. During your visit to our website, you will remain anonymous and unidentifiable until you register for a user account with the company and log in with your own account name and password. The company reserves the right to amend this privacy policy from time to time. Therefore, please check when this privacy policy was last amended regularly. Any changes will take effect immediately upon the company publishing the revised privacy policy on the website. The company will notify you if there are significant amendments or updates. As for changes that significantly affect your rights regarding sensitive data according to this privacy policy, the company will seek your consent before proceeding, unless otherwise required by law.

1 - Personal Data Collection

Our company may directly or indirectly collect personal data from you or from other sources. The nature of the personal data we collect depends on the context of your communication and relationship with our company. The information you disclose to us, which includes data related to purchases or payments, may be used for improvement and promotion of marketing services, website service development, and to maximize your satisfaction and benefits. Additionally, our company reserves the right to continuously analyze your data. When you create an account with us or provide personal information through our website, the data we collect may include:

- Personal information such as salutation, full name, gender, age, occupation, characteristics, job position, business type, nationality, country of residence, date of birth, government-issued ID information (e.g., national ID number, social security number, passport number, taxpayer ID number, driver's license, or similar identification documents), and other personal information provided by you.

- Contact information such as postal address, shipping information, billing address, telephone number, fax number, email address, LINE ID, Facebook user account, Facebook ID, Google ID, Twitter ID, and other social media user accounts, as well as other contact information provided by you.

- Membership information such as member account details, member ID, customer ID, membership type, customer type, join date/registration date, membership duration, bank account details, payment information, service subscription information, and other membership-related data.

- Financial information such as credit/debit card information or banking information, credit card/debit card number, credit card type, issuance date/expiry date, billing cycle, account details, payment history, your data related to risk details for business partners, credit rating and solvency, information in accordance with the declaration of suitability, and other financial information.

- Transaction data such as payment information to and from you, payment date and/or time, payment amount, refund request information, refund amount, accumulated points, purchase date and location, purchase order number, appointment date for service reception, address/date and time for receipt or delivery, recipient's acknowledgment message, recipient's email closing message, product warranty information, complaints and claims, reservation information, rental information, transaction history, transaction location, transaction status, past sales transaction behavior, and other product and service-related data from your purchases.

- Technical Data: This includes your IP address, cookies, Media Access Control (MAC) address, web beacons, logs, device ID, device model and type, network information, connection data, single sign-on (SSO) usage, login logs, access time and location, page visit duration, login duration, search history, browsing data, browser type and version, time zone settings, location, plugin types and versions, operating system and platform, and other technical information from your device when accessing our platforms and services.

- Behavioral Data: This encompasses information about your purchasing behavior and data received from your use of our products and services.

- Usage Data: This involves data regarding your usage or interactions on our website, platforms, items in your cart, wishlist items, recorded notifications for price reductions, and other usage-related information.

- Marketing and Communication Data: This category includes your preferences for receiving marketing information from the company and other marketing and communication-related data.

- Sensitive Data: This might include ethnicity, religion, political opinions, fingerprints, facial recognition data, health or medical information, genetic information, medical history, disability status, and criminal record history.

If you provide us with personal data of third parties (such as beneficiaries, emergency contacts, references, and referees), such as names, addresses, phone numbers, family members' incomes, and other personal and contact information for emergency contact purposes, or when filling out an application or transaction with us, please inform those individuals of this Privacy Policy, and/or obtain their consent if necessary. For minors, pseudo-incapacitated persons, and incapacitated persons, we will only collect and use their personal data with clear consent from their legally authorized guardian, caretaker, or legal representative.

If necessary, we will request additional documents to verify and confirm the accuracy of the information you provide.

If you choose not to provide us with your personal data or withdraw your consent to use your personal data, we may not be able to provide services to you.

If you register to purchase products with us through social media accounts or connect your company account with your social media account, or use other social media provided by us, we may access information about you that you voluntarily provide to us by registering with your social media account through the relevant social media service provider under their respective policies. We will manage your personal data received accordingly based on our company's privacy policies.

2 - Privacy Policy

The company will not disclose any personal information of yours to any external individuals or organizations. Personal data received by the company may be subject to special circumstances where the company may be requested to disclose information about you, provided that it is necessary to safeguard the safety, life, and physical well-being of others or if there are legal obligations for the benefit of yourself. These circumstances include:

- To facilitate or support services provided on the website.

- To manage, procure, book products, and ensure services are successfully delivered to you.

- To enter into contracts and manage relationships according to agreements between the company and yourself, managing various customer service-related matters, including questions, requests, feedback, complaints, etc., to provide technical assistance, resolve technical issues, and assist you in using products and services.

- To conduct financial transactions and related payment services, including verifying and confirming transactions and cancelling transactions through the website for product payments.

- To process your orders, deliveries, returns, refunds, exchanges of goods, or services purchased through the website, the company may share your personal information with external parties.

- To compare and verify information with external parties to ensure the accuracy of data.

- For marketing and communication purposes, offering special privileges, promotions, news, discounts, special offers, etc., related to our products and services.

- To maintain continuous customer relationships, participate in activities, seminars, and communication channels related to this.

- For registration and identity verification purposes, to register, verify, confirm, identify, and/or certify you or your identity.

The disclosure of personal information is subject to the company's respect for your privacy rights. Therefore, your information will be used solely for the purposes of this website. No authorization will be given to disclose your information except to authorized personnel, unless:

- Consent is obtained from you.

- Disclosure is necessary by law for investigation or judicial consideration.

- Disclosure is accurate according to the law or by order of a relevant government agency.

3 - Data Security

The company acknowledges the importance of maintaining the security of your personal data. Therefore, the company endeavors to protect your data by implementing appropriate security measures to safeguard the confidentiality of your personal information, preventing loss, unauthorized access, destruction, use, alteration, disclosure, or destruction without legal authorization. The company will review methods of collecting personal data, storage areas, and processing practices, including physical security measures, to comply with policies and practices in maintaining information security in the company's information technology. If you believe that your privacy has been violated, please contact us through the website or at 035 323 900-3.

In the event that personal data is compromised, lost, or damaged due to electronic hacking or force majeure events, the company reserves the right to deny all liability for such damages. For data transmission and credit card payments over the internet, connections are made to banks through systems with high-level security standards internationally. Your credit card information is stored at only one bank without being stored in the website's database.

4 - Editing, Changing, and Deleting Personal Data

You can edit, update, or change various pieces of information in your personal data on your own using the username and password provided by the company to access your personal data. You are the only one who can access your personal data and make changes, additions, or deletions using your own username and password. The company recommends keeping your membership username and password confidential. The company will never ask for your password under any circumstances. If you use a computer with others, please sign out each time when you do not want to continue using the service or close the browser when you finish your work to prevent others from accessing your data, which may cause you harm in the future. In this case, you are responsible for all actions under your membership username and password. The company will not be liable if you provide your membership username and password to others.

5 - Copyright and Intellectual Property

The company hereby informs you that under the protection of intellectual property rights, all content including information, data, software, images, photographs, videos, texts, graphics, sounds, and other media ("Content") are the sole property of the company and are legally protected under Thai intellectual property laws. You may not modify, cut, delete, supplement, add, distribute, participate in the transfer or sale, create derivative works from, or seek any benefit from any or all of the content, in whole or in part. If any individual copies, imitates, counterfeits, duplicates, modifies, discloses to the public, sells, rents, or engages in any commercial or unauthorized use of the intellectual property mentioned above without prior written permission from the company, we will pursue legal action against the infringers to the fullest extent. Permission granted to you is solely for downloading, printing, or using media for personal use and not for commercial purposes, with the condition that you do not modify the media and that we or the relevant copyright owner retain the copyrights and intellectual property rights therein.

Furthermore, users of the website agree not to engage in the following activities:

- Use the website, in whole or in part, for purposes other than their own use, meaning users must not copy, download, or distribute website content more than necessary for their own use.

- Engage in any actions that disrupt or interfere with the use of the website by other users or in any manner that may interfere with other users' experience of the website.

- Engage in any actions that affect the content or technical nature of the website without permission from the company.

- Engage in actions that compromise the security of the website.

- Use the website to distribute unsolicited messages (spam) or chain messages, or send viruses or dangerous programs to the website.

- Send messages containing viruses or dangerous programs to the website.

- Create false messages to distort the identity of website users or attempt to access the accounts of website users.

- Use services and content by external parties for commercial purposes without permission, which constitutes a violation of rights.

If the company becomes aware of or discovers any actions affecting the website or users of the website from the above actions, the company will take legal action against the perpetrators, and the right to use this website will be terminated immediately if you violate any terms and conditions of use of this website.

6 - Reservation of Rights

The company has created this website to provide information about its products and services for the convenience of communication between you and the company. However, at any time, we may modify or amend the terms and conditions appearing on this website. Additionally, the company reserves the right to change the website, terms, and conditions on this website without prior notice.

7 - Product Descriptions and Image Colors

The company will strive to describe the products accurately and as realistically as possible. However, the company cannot confirm that the product descriptions on the website will be entirely free of errors. Therefore, if you are dissatisfied with the products or find that they do not match the descriptions, the company is happy to accept returns (according to the terms and conditions for returns). Similarly, the company intends to display images of products in accurate colors, but the colors displayed on your computer screen may vary depending on your monitor settings.

- Contact Us

If you have any questions, you can contact us at NANAPAN Industrial Supplies Co., Ltd. (Head Office) 68/9 Moo 1, Rojana Rd., Paing, Phra Nakhon Si Ayutthaya, Phra Nakhon Si Ayutthaya 13000, or contact our customer service center at 035 323 900 or via email at info@nanapan.co.th